Returns, Exchange and Refunds Policy

Returns, Refunds and Exchange is the scheme provided by various sellers listed on ‘Saptamart’s’ website available at www.saptamart.com or the mobile application under the brand name “Saptamart” (collectively “Platform”), in relation to specific products.  Returns, refund and exchange policy gives you an option to return, or  exchange items purchased on the Platform, within the specified return/exchange period, as detailed on the product details page, subject to applicable terms and conditions set out under this Policy and/or such other policies as may be applicable from time to time. 

Returns

At the time of purchasing any products that are listed on the Platform, You will be visiting the product description page which will set out whether the product is returnable or not. The products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned while the products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. The Platform at its discretion may not accept returns of any Product for reasons, including but not limited to, the products being sold under any offer, promotion or discount, if the product being returned is not in good condition, etc. 

Saptamart shall not be liable or accountable for accepting returns in the circumstances where You have: (a) not followed the process of initiating returns as provided in this Policy and in other communications to You, (b) returned a shipments with wrong product, extra product or missing products,, and (c) acted in a bad faith or fraudulent manner. Further, in the event of abuse of the Platform or the Platform policies which include excessive returns, high claim percentage or refusal to accept shipments, indication of any fraudulent  or suspicious activity or behavior on our Platform or association with any such activity or behavior, including where your user metrics such as your claim rate, return rate etc., are higher than the average rate of the other users on our platform (“Abuse of Platform Policies”); Saptamart shall at its sole discretion not accept any return initiated by You or compensate you for wrong/damaged/missing products. 

With respect to products that are identified as ‘non-returnable’ on the product display page, you will be allowed to exchange such products subject to applicable policies of the platform. In the event that a product for which only exchange is available as per the product description page, the user can opt for a ‘call me back’ option and the returns will be enabled for that user if it is found that the return has been initiated for genuine reasons, at the sole discretion of Saptamart.

1. Return Options

Certain products on Saptamart will have two return options available: (a) wrong/defective items return option, and (b) all return option. If a product does not have the aforementioned options for return, the return option available for the Product in the product description page will be applicable. All return options are subject to the product being identified as returnable in the product description page. 

What is the ‘Only wrong/defect item return option’ and ‘all issue easy return’ options?

Subject to applicable policies, Saptamart provides an ‘all return option’ to its users, wherein users will be able to enjoy certain privileges on a specific product in lieu of payment of a premium on the product cost. Features of an all return option are as follows:  

1. the user will be allowed to return an already purchased product, if the said product is eligible for returns. 
2. The user will be eligible to return the specific product for reasons other than the product being wrong or damaged.
3. The all return option is available only for specific products and may not be available for all products which are listed on the Platform.

If You are not availing an all return option, you may avail the ‘Wrong/Defect item return option’. If you opt for the Wrong/Defect item return option, then subject to applicable policies:

1. The user will be allowed to return an already purchased product, if the said product is eligible for return/exchange.
2. The user will only be eligible to return the product if the product received is defective, damaged, wrong or incomplete due to the seller’s fault.

2. Cost of Return

If you have opted for an all return option and are eligible to return the product as per applicable policies, you may return the product free of cost no matter what the reason. 

If you have opted for the Wrong/Defect return option and are eligible to return the product as per applicable policies, you may return the product free of cost if fault with the product lies with the supplier. The following are the faults that lie with the supplier:

The following aspects in relation to the product will need be verified before arranging return free of cost:

1. whether the  quality of the product returned is merchantable; and
2. whether the product had degraded in performance, if applicable.

Exchange

You can check whether the product is exchangeable or not after the product has been delivered in the order details page in the ‘My Orders’ section. If the product can be exchanged, You may exchange the product, subject to applicable policies. 

Eligibility of a product for exchange is subject to various aspects including but not limited to stock availability, address being serviceable, seller rating, catalog quality metric, and such other aspects at the sole discretion of the Platform. Further, the eligibility of the product to be exchanged will depend upon the reason for exchange provided by the customer. The product will not be eligible for exchange  if the reason for exchange is either of: (a) the customer is not interested in the product, or (b) quality issues with the product.  

Further, Saptamart will not be accepting any exchanges if: (a) the product which is being exchanged is not the same product that was purchased originally, (b)  you have not followed the process of initiating returns as provided in this Policy and in other communications to You, (c) in a bad faith or fraudulent manner. Further, in the event of any Abuse of Platform Policies, Saptamart shall at its sole discretion not fulfill any exchange initiated by You.

The exchange request must be raised within the return window period specified on the product detail page.

In case of exchange, if the cost of the new product is more than the original product delivered, you will have to pay the difference in amount and if the cost of the new product is less than the original product delivered, the difference in amount will be refunded.  In the event that Saptamart or the seller is not able to meet the exchange requested by You due to non availability of the product, the exchange request will be converted to a return request by Saptamart, at the sole discretion of Saptamart and such a return will be subject to the terms and conditions of this policy.

Further, once a product has been exchanged, there cannot be any more exchanges on the same order.

Refund

How will I get my refund?

1. Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once the return product is received.  
2. If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product, subject to applicable deductions.       
3. In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.
4. If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
5. If you have made the payment as cash on delivery, you will be given an option to either receive the refund in your bank account . If you have chosen to receive the refund in your bank account, you will be required to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Saptamart shall not be liable to you in case incorrect bank account details have been provided by you.
6. In case of any discrepancies regarding receipt of refund amount, Saptamart may request for additional information such as bank statement or any other relevant document.

When will I get my refund?

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

For any further queries regarding return, exchange or refund, please reach out to customer support at saptamartonlineshop@gmail.com.